Frequently Asked Questions
3 SIMPLE STEPS TO BOOKING + BUYING HAIR
1. Book your appointment and pay your deposit on our Booking Page
2. Either a. Purchase your lace frontal and/or bundles from Hairess and select Salon delivery and enter our address OR b. If you already have your own hair, follow instructions in your email to send your lace frontal into store
3. Arrive for your appointment on time!
How do I book an appointment and what are your prices and available dates?
For prices, and appointment availability, please see www.dollhouselondon.co/make-a-booking
Will I get my deposit back?
The cost of your deposit will be deducted off of your final balance. In the event of cancellation, deposits are non-refundable for any cancellation reason.
Do I need to send my hair prior to my appointment?
If you are having a lace frontal wig, or lace frontal sew-in, you will need to drop off or send in your frontal (via Royal Mail track + signed) 5-7 days (No earlier!) prior to your appointment. You can drop your frontal in between 10am-5pm Tuesday to Saturday. Please do not send direct from supplier and avoid sending on Saturdays as we are closed Monday.
I want extra information, what do I receive in my confirmation email?
In your confirmation email you receive: Date, Time and Location of your appointment, as well as important instructions to follow.
I am trying to book an appointment, but it is showing no appointments available, what do I do?
If the area is grey, or it says 'No appointments available' that means we are FULLY BOOKED on that service for the current or next month. We may open up more dates due to high demand so check our booking system regularly as they go fast!
If its grey for 3 months in advance, that means dates haven't been open yet
I need to cancel/reschedule my appointment, what do I do?
You are not able to cancel on our scheduling system, this can only be done by Dollhouse admin. To cancel an appointment you need to email us on email@example.com . Please ensure to include your appointment time/date and whether you would like to reschedule. Any reschedules that are made less than 7 days prior to the appointment will incur a loss of deposit, a cancellation automatically will incur loss of deposit.
Ive seen a last minute appointment for today or tomorrow can I book it?
Yes, you can book this appointment but you MUST contact us to let us know before hand via; firstname.lastname@example.org
How much hair would you reccomend for a lace frontal wig or sew-in?
We recommend 3 bundles and a frontal. Please also read our Frontal Tips
How long does a lace frontal wig or lace frontal sew-in last?
How long they last depends on a variety of factors and can range anything from 3 weeks to 2 years. It depends on your skin type, hair vendor, hair type, hair line, maintenance, and protection and how many times you wear your lace frontal unit and personal preferences. We recommend also having a closure wig for daily wear.
Lace frontals are a very high maintenance hairstyle due to the methods used to create a realistic hairline, on the other hand, lace closures are a medium maintenance hairstyle
what services do you offer?
Only what is displayed on our website. No glue downs or sewing of wigs made elsewhere. No braids or anything that is not shown on our website.
What is the difference between a lace frontal and a lace closure?
A lace frontal extends from ear to ear (typically comes sized as 13” x 4” or 13” x 6”)
We do not currently fit 360 frontals, there is an option to cut your 360 frontal into a normal lace frontal
On the other hand, a lace closure covers the parting area only (typically comes sized 4x4)
What are the benefits of a wig in comparison to a sew-in?
A wig lasts longer as it is a unit, there is also decreased tension on your scalp. A wig is also easier to maintain as you can remove and reapply the unit to take care of it
Do you use glue and how long will it last?
We ONLY use 'Got2B ' to secure frontals, this is not a strong glue but rather a safer gel alternative which can easily be reapplied yourself and can last up to 5 days with careful wrapping. The gel can be found in most supermarkets or online, however you can request and bring in your own glue at your own risk. How long it lasts depends on your skin type and hairline - lasts may vary
I sent my hair, have you received my hair?
To check the status of your frontal delivery, please refer to your own tracking details
Do you sell hair?
Dollhouse London doesn’t sell hair, we have a recommended provider which is Hairess Luxury Hair. You can use our code DOLLHOUSE on www.hairess.co for an exclusive discount on your order, and have the hair shipped to our salon and reserved for your appointment
I ordered hair from Hairess and have an appointment, what do I do?
When placing your order with Hairess, if you would like it delivered to the salon for your appointment, please select ‘Dollhouse London Salon Delivery’ as a delivery option on their website and put our address as the delivery address. Hairess customers are also exempt from any dropping in hair late fees!
Do you offer full lace wig fittings or just customisation and styling of a wig I already own?
We do not offer full lace wig fittings and 360 frontal wig fittings. We also do not fit wigs that weren't constructed at Dollhouse
I want to get my hair custom coloured, and also have my hair done at the salon, how do I book this?
You book an appointment for custom colouring here: www.dollhouselondon.co/make-a-booking or on the main system, and then send in your hair to the salon 7 days in advance to your collection date. We only offer Dollhouse colours you can see our selection here
You then book an appointment for hair services here: www.dollhouselondon.co/make-a-booking,
Note: Please ensure, your colour collection date is on or before the date of your hair appointment
Note: If you have a hair appointment, you do not need to come in on your colour collection date
Colour has limited availability and high demand, so if the area is grey it means we are fully booked on colour!
I am flying in from another country to my appointment, how do I get to the salon?
The nearest full scale train station is St Pancras Intl and nearest Underground station is Kings Cross. Our address is 282 Caledonian Road, N1 1BA. We recommend taking a cab directly from the airport
What is the nearest airport to the salon?
I am coming from another country, how do I send in my hair?
We recommend purchasing hair from our recommended provider at www.hairess.co and having your hair shipped to the salon by selecting salon delivery AND putting our address as your delivery address
This is also the best option if you have also booked colouring services. Instructions on how to book colouring AND get an appointment are stated above
Alternatively if you are purchasing from elsewhere or have your hair already, please ship via international tracked and signed to arrive 5-7 days prior to your appointment